Store Policy

Customer Care

At Hella Foods, we treat every customer like family. Whether you're discovering our chili oils for the first time or restocking your favorite Garlic Crisp, we’re here to make sure your experience is smooth, flavorful, and satisfying.

Have a question, concern, or just want to say hi? Email us at hello@hellafoods.com — we’ll respond within 1–2 business days.
If your order arrives damaged or incorrect, let us know within 7 days so we can make it right.
We’re a small batch, family-run company — we appreciate your patience and support!

Privacy & Safety

We value your trust and are committed to protecting your personal information.

Information We Collect: We only collect what’s needed to fulfill your order (name, address, email, payment details).
How We Use It: Your information is used strictly for order processing, shipping, and occasional updates (if you’ve opted in).
We Never Sell Your Info: Your data will never be shared or sold to third parties — ever.
Secure Transactions: All payments are encrypted and processed through trusted platforms to ensure your data stays safe.

If you have privacy questions or need to update your info, reach out anytime at hello@hellafoods.com.

Wholesale Inquiries

Interested in stocking Hella Foods in your store, market, or restaurant? We’d love to partner with you.

Please email kris@hellafoods.com with the following:

Your business name & location
What products you’re interested in (e.g. Garlic Crisp, Chili Oil, Szechuan Oil)
Estimated monthly volume or quantities
Any deadlines or special requests

We’ll respond within 2–3 business days with pricing, minimum order quantities, and lead times. Custom wholesale bundles or private labeling may be available depending on your needs.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments